[GLIMS] Fwd: Order ASTER data through ECHO/REVERB

[Etienne Berthier]

Hi all,

A follow up on the message below regarding access to ASTER data through 
Reverb. Thanks for all the answers received.

The issue is now solved. The right contact is : LP DAAC User Services 
<lpdaac at usgs.gov>.
I am not sure if it was a problem with my quota of ASTER images or a 
problem of their system to recognize me.
Anyway it is now solved. Below their answer.

Best wishes from warm and sunny Mendoza,

Etienne

> -------- Message original --------
> Sujet: 	Re: [Request ID :@@21502@@] : [#1727]: Order ASTER data 
> through ECHO/REVERB
> Date : 	Thu, 31 Jan 2013 08:42:57 -0600 (CST)
> De : 	LP DAAC User Services <lpdaac at usgs.gov>
> Pour : 	etienne.berthier at legos.obs-mip.fr
> Copie à : 	reverb-support at echo.nasa.gov, braup at nsidc.org, 
> jeffreyskargel at hotmail.com
>
>
>
> Greetings Etienne,
> Thank you for your patience.  We have updated our systems to recognize 
> the user name berthax for access to ASTER.  Please allow a few hours 
> for the update to propagate through our systems prior to ordering 
> through Reverb.  If data is urgently needed, you may immediately place 
> orders through the GloVis interface by using your authorized email 
> address and whatever user name you create for GloVis/EarthExplorer 
> access.
> Let us know if you have questions, or if we may be of further service.
> Have a nice day!
> Cheers,
> Dawn
> NASA Land Processes Distributed Active Archive Center User Services
> USGS Earth Resources Observation and Science (EROS)
> 47914 252nd Street
> Sioux Falls, SD 57198-0001
> Voice: 605-594-6116
> Toll Free: 866-573-3222
> Fax: 605-594-6963
> E-mail: LPDAAC at usgs.gov
> Web: https://LPDAAC.usgs.gov





Le 24/01/2013 14:26, Etienne Berthier a écrit :
>
> Dear colleagues,
>
> I sent the query below to the customer service of ECHO/REVERB 
> regarding access to ASTER data (product 14)
>
> If one of you faced the same problem recently and found a solution, I 
> am interested. Otherwise, I will share their response with the list.
>
> All the best,
>
> Etienne
>
> -------- Message original --------
>
> Objet: 	Order ASTER data through ECHO/REVERB
> Date: 	2013-01-24 16:37
> De: 	Etienne Berthier <etienne.berthier at legos.obs-mip.fr>
> À: 	<reverb-support at echo.nasa.gov>
> Cc: 	Bruce Raup <braup at nsidc.org>, Jeffrey Kargel 
> <jeffreyskargel at hotmail.com>
>
> Sir, Madam,
>
> I have access to ASTER data for free thanks to my involvement in the 
> GLIMS project (PI Jeff Kargel, CCed)
>
> It has been a while since I did not download ASTER data (at least 2 
> months I think). I tried today (image of the Antarctic Peninsula) 
> through the ECHO website but did not succeed although I think I 
> followed exactly the procedure I used previously.
>
> See screen shot attached. Usually, after adding to my cart the images 
> of interest, I click on “Order” and then I have the option to select 
> the desired Product (here, 14 = DEM + orthorectified images). Now, 
> when I click on ‘Order’, the system tells me that no product are 
> orderable. ‘Download’ leads to nothing useful.
>
> Was there any recent changes so that GLIMS-affiliated researchers do 
> not get free access to ASTER data anymore? If not, what procedure 
> should I use to download ASTER product 14 from the website?
>
> Thanks a lot for your help,
>
> Etienne Berthier
>

Etienne

-- 
Etienne Berthier		Tel +54 261 524 42 36
CONICET - IANIGLA
Mendoza - Argentina
http://etienne.berthier.free.fr/

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