User Support: User Services Office
NSIDC's User Services Office (USO) is staffed by representatives who maintain scientific and technical knowledge about the data we distribute. USO staff are also expert in user needs, and represent those needs on product teams, helping to ensure data and documentation usability. As the first point of contact for all user inquiries, they provide prompt responses to requests, solve problems, and research user questions about data. In addition, USO helps educate data users on all NSIDC data holdings through e-mail broadcasts, development of cryospheric parameter brochures, and our quarterly data newsletter, NSIDC Notes.
For additional information, or to get help, please visit User Services online.